Complaints Procedure

Complaints

Option 1

Contact your Practice Manager

Raising your concern with us directly means we can begin looking into it straight away. Please contact us first to discuss your complaint with the Practice Manager; they can often solve any issues swiftly and have all the necessary background information.

Option 2

Contact your local NHS board, the Ombudsman, the CQC or other regulatory service.

If you are unhappy with the response you have received from the practice, you have the option to raise your concerns with your local NHS board, the health service parliamentary ombudsman, the Care Quality Commission, the Dental Complaints Service, or other relevant regulatory service. We have included all contact details below:

NHS patients in England

NHS Commissioning Board
PO Box 16738
Redditch
B97 9PT

Tel : 0300 3112233

Email: england.contactus@nhs.net

Parliamentary and Health Service Ombudsman

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
Hambrook
SW1P 4QP

Tel : 0345 015 4033

For further information visit: www.ombudsman.org.uk

Care Quality Commission

Care Quality Commission
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA

Tel : 03000 616161

For further information and to contact the Care Quality Commission visit: www.cqc.org.uk/contact-us

Private Patients in England

Dental Complaints Service

Please note this service is for private patients only.

Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ

Tel : 020 8253 0800

For further information and to contact the Dental Complaints Service visit: dcs.gdc-uk.org/

General Dental Council

For further information and to contact the General Dental Council visit: www.gdc-uk.org/

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A very friendly, welcoming and professional practice, very impressed with Ravi and all of his staff.

Best dentist I have ever been to. Cannot recommend this practice, or Aarti enough. She's an absolute pleasure and fantastic at keeping me calm and letting me know what's going on. I've never trusted or felt so at ease at a dentist before and that was having two root canals done!

Since having a 'break' from the dentist I returned to the practice due to a broken tooth. I have always been a nervous patient, but Aarti was very calm and reassuring and has provided great treatment. The procedures have been pain-free and I couldn't even feel the injection on my last visit! All the staff are very friendly and welcoming and I would highly recommend!

Excellent dental practice. They are friendly, professional and do great dental work. I can't recommend them enough.

They made me feel so welcome and calm. Couldn't give any more thanks for the help. I'm free from pain and ready for my next appointment. Amazing staff.